Here is a list of import terms used by Who's Next:


Receptionist:
 Someone that works in the front to help with the intake of students.
Services:
 In Who’s Next, services are considered anything that the counselor speaks to the student about.  For example, students can come in for Crisis Counseling, Academic Advising, Referrals or anything else.

Who’s Next was originally designed to track these services to help offices find out what services students are coming in for the most.
School:
 This is the name of the independent school district (ISD), college or university that wants to use Who’s Next.  An example of this would be the San Antonio ISD, Houston ISD, Alamo Community College, or the University of North Carolina.

*Important* it’s important to note that a school can have multiple campuses.
Campus:
 A campus is a physical local for the high school, college or university.  For example, Pasadena ISD (located in Pasadena, TX) has 6 high schools, including Pasadena High School, Dobie High School, Pasadena Memorial High School and Sam Rayburn High School. Tarrant County College, located in Ft. Worth, TX has 5 campuses, and Hillsborough Community College in Tampa, FL has 4 campuses.
Department:
 A department is any physical location where students can be tracked at a campus.  Examples of these would be the Counseling office at a high school, Financial Aid office at a college, or Enrollment Services at a university.  Basically, any place where a school has a high traffic flow of students, and they want to track who is coming in and for what reasons, our software is designed to work on those areas.
User:
 A user is any adviser, counselor or staff person that will use Who’s Next to track their intake of students, record services and/or run reports.

Lead Counselors are the main people that run the counseling offices at their high schools. Think of them as “the boss”

Counselors/Advisers are the users that see students when they need help.  For high schools, students come in to speak with a counselor when they are going through difficult times at home (i.e. crisis counseling) or when they are needing help with the studies. For colleges and universities, students speak with advisers when they want to drop a class, receive general advising, or help registering for a class.
Services:
 A service is a reason why a student came into see an adviser or counselor.  Some students come in for crisis counselor. Some students come in to check their Financial Aid status or to drop a class.

Who’s next has been designed to track the specific reasons (i.e. services) why students are being seen. And the reports help the users determine which services are given out the most and why.
Cloud Based:
 This new version of Who’s has been built a cloud based. This means that all users will access the system from a single website, that is hosted on a single server.  Before this new web version, Who’s Next would have to be physically installed on every workstation that needed to run it.  Now, users can go to www.whos-next.com to access their data.